GEENENS PSYCHIATRY POLICIES & PROCEDURES

INSURANCE POLICY

  • Geenens Psychiatry is a private pay psychiatric clinic. Our office is not affiliated with or in network with any insurance companies, including Medicare or Medicaid. 

TELEPHONE/TELEMEDICINE APPOINTMENTS  

  • If your appointment is conducted via telemedicine, please click the link provided in your email/text reminder 5-10 minutes before your video appointment. 

  • If your appointment is conducted via a phone call, your provider will call you at the time of your appointment.

  • At the physician's discretion, patients who are late for their appointment may be asked to reschedule and are responsible for payment for that missed session.  

  • A patient may reschedule once their balance is paid off.

LATE CANCELLATIONS  

  • We kindly ask that if you must change your appointment, you give us at least 24 hours’ notice. 

  • Patients who cancel later than 24 hours before their appointment are responsible for that payment.

  • Patients may reschedule an appointment once their balance is paid off.

MISSED APPOINTMENTS (NO-SHOW, NON-CANCELLED)

  • Patients who do not attend their scheduled appointment are responsible for the payment of that session.

  • Patients may reschedule an appointment once their balance is paid off for the missed appointment.

NEW PATIENTS (INTAKE FEE AND DEPOSIT)

  • The fee for a new patient intake session is $250.  A $125 deposit is required for all new patients in order to schedule an appointment date and time. The remaining $125 will be processed automatically on the date of the appointment.

  • The deposit is fully refundable if proper notice of the cancellation is given at least 24 hours before the appointment.  If no timely notice is given, or if the patient misses the appointment, the deposit is non-refundable and the remaining $125 for the intake session is also due.  

FORMS OF PAYMENT

  • We kindly request that payment be provided at the time of service.

  • We accept credit cards, checks, money orders, HSA cards, and cash.

REQUIREMENT OF A CARD ON FILE

  • A card is required to be on file for payments. 

  • The card is used for payments of telemedicine appointments as the patient is not physically present.

  • The card is used to process payment if a patient misses or has a late cancellation.

  • The card is used to process payment automatically the day of a patient's appointment (unless the patient specifies a different arrangement at least the day before the appointment).

  • The card is used to process payments of administrative fees such as letters, forms, administrative documents, etc. at the patient's request.

STANDARD OF CARE

  • As part of the Standard of Care, patients who are prescribed Schedule II substances are required to be seen at least every 90 days.

  • If a patient requests a script outside of the 90 day window, Geenens Psychiatry will provide ONE courtesy script, provided the patient schedules an appointment and is informed about the 90 day standard of care for Schedule II medications.  There is a fee of $50 for a one-month courtesy script. 

We would like to thank you for choosing Geenens Psychiatry, PA.  We know you have choices, and we value you and strive to provide the best care we can in the most comfortable setting.